FAQ

***CLEARANCE SALE***  Check out the CLEARANCE SECTION where items have been reduced by 40% in order to make space for new creations.  Prices as marked.  Cannot be combined with coupon codes.

 

***Follow @prairieice on Instagram to see new creations as they're listed.***  

At Prairie Ice, you will find exquisite wearable art made from natural stones, pearls, shells and crystals.  A dazzling alternative to common and mass produced, each unique treasure is designed and handcrafted with love by me in hopes it will be worn with love by you.  Rough or refined, bold or delicate, simple or downright luxurious, ready-made or a custom design made just for you, you'll find it all at Prairie Ice.

 

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

 

When will my item ship?

Items will be packaged with great care and shipped promptly, usually within 24 hours of receiving cleared payment.  Items are shipped via Canada Post.  

 

When will my item arrive?

Shipping within Canada takes 2-8 business days, depending on your region.  
Shipping to U.S. takes 7-10 business days.
Shipping overseas can take 1-3 weeks.

Customs delays may occur and I have no control over this.

Buyer is responsible for any duties, taxes or other import charges that may be incurred for items shipped internationally.  

 

Can I return my item?

Yes, returns and exchanges are gladly accepted.

Should you choose to exchange an item, please contact me within 3 days of receiving your item.  Item must be securely in all original packaging and must be received in original, unworn condition within 30 days of original purchase.  You will be responsible for shipping the item you are returning as well as shipping charges for the new item you choose if you are exchanging.

*No return or exchange of of personalized items (stamped initials, etc.) or custom/bulk orders.